Louth Town Councillors have raised concerns over ambulance response times after it was claimed that a woman had to wait 90 minutes for an ambulance after she collapsed in the town.
Speaking to fellow councillors on September 16, Councillor George Horton said: “A week last Saturday, a lady collapsed at the Cattle Market, round about 10.10am. It wasn’t until 11.40am that an ambulance came available.
“She was in and out of consciousness, and they didn’t know what was wrong with her.
“Now, this is very alarming, and whilst we have saved the ambulance station I think we ought to have said ‘save the ambulances’ because there doesn’t seem to be any.”
Coun Horton added: “Fortunately the lady recovered and all was well, but that may not always be the case. It’s just not acceptable.
“We want to know what service they’re providing, because at the moment they’re not providing anything.”
In a similar situation, a woman had a fit in the Eastgate public toilets and an ambulance did not show up for around 50 minutes.
EMAS Community Response Manager, Steven Prattern, explained that an ambulance crew had been dispatched just two minutes after the call was received, but they were diverted to a higher priority call which involved a threat to life.
Mr Pratten said: “This was a low priority call where the patient was stable, conscious and breathing. Our clinical assistance team stayed on the line and monitored.
“Our target for these kind of incidents is a 30 minute response.
“Although on this occasion we were slightly over the target, we still had a response there and the patient was safe and stable. We were delayed, but there was not a clinical risk.”
Mr Pratten added: “The response times for the East Midlands Ambulance Service have increased significantly, and significant improvements have been made.
“We continue to work with our partners including Community First Responders and LIVES.”