The company who enforce parking controls at Louth Hospital have defended their work after the concerns of a member of the public.
Total Parking Solutions, came under fire from a Louth resident who contacted the Leader, and without wishing to be named, said the new rules were ‘unclear’ and felt ‘intimidated’ by the duty parking attendant.
TPS took over enforcement in the summer as part of a new car park plan for United Lincolnshire Hospital’s sites including ‘enhanced lighting, security, layout and signage’.
But the complainant, who visits the hospital twice a week for her husband’s cancer treatment, said: “I feel the signs are very unclear, I had unwittingly parked in the wrong place as I wasn’t aware of the changes.
“I felt the parking attendant had been very unfair with us, we felt very intimidated.”
ULH said they would, ‘in the interests of our patients, staff and visitors’, investigate the complaint with TPS.
TPS general manager David Clarke, said the firm had used a warning system since the changes, thereby not fining people, so motorists could get used to the new system.
“Our car parking attendant is a former police officer and has many years of experience with the people, I know we have had lots of compliments about how fair we have been,” he said.
What have your experiences of parking at Louth Hospital been like? Email firstname.lastname@example.org.