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Anglian Water chief thanks customers after hosepipe ban is lifted

ANGLIAN Water have thanked customers for their ‘patience and understanding’ during the recent hosepipe ban.

The ban, covering much of the east of England, was lifted on Thursday.

In an open letter from the firm’s managing director Peter Simpson, the company say they are grateful for people for sticking by them and ‘making a real difference’ by adhering to the ban.

Read the letter in full below.

EDITOR - I’d like to thank your readers for their patience and understanding during the recent hosepipe ban.

When the ban started in April, it was the first in our region for more than 20 years and was imposed in response to truly exceptional circumstances. We had just been through the driest 18 months in a century, with two dry winters denying us the water needed to replenish rivers, reservoirs and aquifers.

Since then there has been a dramatic change, with April proving to be the wettest in our 113-year records. Some parts of our region had three times the average rainfall and May and June have continued cool and wet. As a result, rivers flows have recovered and reservoirs that were almost half empty in the spring are now more than 90 per cent full.

However, not all of the region’s underground aquifers have recovered and some are unlikely to do so without a good winter of rain.

That’s why we are continuing to do what we can to save water, installing meters and water efficiency devices in customers’ homes, improving our ability to store and move water around the region and finding and fixing leaks.

Our summer water-saving campaign, Drop 20, has also begun, encouraging our 4.4 million water customers to reduce the water they use by 20 litres, or two bucketfuls, a day. More than a million have had information through the post and many more will have seen or heard adverts on the radio, on buses and billboards.

I have no doubt some of your readers will have found the ban difficult and frustrating. I am grateful to them for sticking with us and observing the restrictions. Together with the rain, their restraint has made a real difference; it led to a huge fall in the amount of water we needed to supply and helped stores to recover.

So I hope they will also help us to make the Drop 20 campaign a success. Simple steps will make big savings and we will be there to help with advice and water saving kits for home and garden. I would encourage all your readers to visit our website at www.anglianwater.co.uk/drop20.

PETER SIMPSON

Managing Director, Anglian Water

 

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