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Changes to CallConnect bus booking telephone system

Customers telephoning Lincolnshire County Council’s CallConnect bus service will now find it ‘even easier’ to book the journey they need, say the council.

The award-winning service has unveiled improvements to its telephone system.

The upgrade makes it is easier for callers to access the service they require. When using the call-back service, customers also no longer need to manually enter their phone number as this will be identified automatically (except those who have the caller withheld service).

The new options that callers will hear are:

Option 1 – for emergencies and service information

Option 2 – for cancellations

Option 3 – for same-day journey requests only

Option 4 – for a week ahead requests only

Option 5 – for all other booking requests

Option 6 – for enquiries and new registrations

Paul Sanders, CallConnect Manager at Lincolnshire County Council, said: “We are delighted that we have been able to upgrade our telephone system to make it even easier for our customers to use.

“Having these specific options for different parts of the service means callers can get exactly what they want, more quickly and easily.”

For more information about the changes, contact a member of the team on 0845 234 3344 or 0845 263 8153 (Stamford and Peterborough area), or text CallConnect to 82727.

For more details about how you can book your journey on CallConnect, contact the CallConnect team on 0845 234 3344; visit www.lincsinterconnect.com; or text CallConnect to 82727.

 

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