Staff at Louth travel branch recognised with customer service award

Lincolnshire Co-op president Sue Neal with Kerry Emson-Smith from Lincolnshire Co-op's Louth Travel branch, winners of the customer service awards.
Lincolnshire Co-op president Sue Neal with Kerry Emson-Smith from Lincolnshire Co-op's Louth Travel branch, winners of the customer service awards.

Staff at the Lincolnshire Co-op travel branch in Louth have been rewarded with a Customer Service Excellence Award by the Lincolnshire Co-operative.

The Eastgate branch staff have been recognised for their hard work and commitment.

Manager of Louth Travel branch, Kerry Emson-Smith, said: “I was overwhelmed and gobsmacked, I actually cried when I found out we’d won again and it shows that our hard work has paid off. Myself and the other girls, Rachel and Lucy, have put our all into this year.

“For us, the secret is creating a welcoming and friendly environment for our customers – we know most of them by name.

“Also, you need to get them the right holiday that’s perfect for their needs.”