Local law firm Bridge McFarland has secured the Law Society’s law management quality mark, Lexcel, which the firm has held for the past five years.
Lexcel is an optional, recognised accreditation scheme for law firms and in-house legal departments which gives assurance that a practice meets high client care and business management standards.
To gain and retain Lexcel accreditation, practices must undergo a rigorous audit followed by an annual application and assessment process. This includes conducting background checks and an on-site visit from an experienced, trained Lexcel assessor.
Richard Parnell, managing partner at Bridge McFarland, said: “We are very proud to have secured the Lexcel accreditation. The main beneficiaries will be our clients and staff.
“They can be assured that the way we manage the practice has their best interests at heart. There is a lot of choice for consumers in the legal services market at present but being Lexcel accredited demonstrates our commitment to client care and best practice.”
Nicholas Fluck, president of the Law Society of England and Wales, said: “Gaining and maintaining Lexcel is no mean feat. There are many facets of being a Lexcel accredited law firm, including client care. A commitment to customer service in today’s evermore competitive legal services market is vital.
“The scheme is a beacon of quality to clients and potential clients alike.”