EMAS received over 1,000 calls in first six hours of 2018


The East Midlands Ambulance Service (EMAS) dealt with 1,027 calls during the first six hours of 2018, figures released today (Tuesday) show.

EMAS says that many of the calls were alcohol related, and provided the following facts and statistics:

• 1,027 calls were received during the first six hours of 2018, and EMAS answered each call within two seconds.

• Many calls related to illness or injury suffered as a result of too much alcohol.

• Over 120 colleagues worked in our two Emergency Operations Centres to receive and respond to the 999 calls received.

• Over 145 ambulances and 50 fast response cars were manned by EMAS clinicians on duty to respond to emergency calls.

• Over 25 managers and leaders worked to support our crews, many of them working out on the frontline.

• Support from several Community First Responder schemes whose volunteers logged on to help their local community in an emergency.

• A strategic command cell was set up throughout the night and early hours of the morning to manage demand.

• On-duty and on-call managers were based at busy hospital emergency departments to support patient flow and to get ambulances back on to the road to respond to patients waiting in the community.

EMAS Chief Executive Richard Henderson said: “Frontline colleagues, volunteers and people working behind the scenes have worked incredibly hard to get an emergency ambulance response to people that really need it.

“It has been a challenging time but we’ve delivered the best possible service with the resources available to us.

“I send my personal thanks to colleagues, volunteers and partner agencies for their continued commitment and dedication to help us to provide quality patient care.”

Dr John Stephenson, EMAS Associate Medical Director and Strategic Commander during New Year’s Eve and the early hours of January 1, said: “Traditionally New Year’s Day is our busiest of the year.

“We planned to have more frontline colleagues on duty, we set up temporary treatment centres in towns and cities across the East Midlands and we set up a strategic cell to help us manage the expected spike in demand.

“Together with the rest of the NHS we also urged the public to have fun but to stay safe as they celebrated.

“Despite our appeals, too often our emergency ambulance clinicians spent their time caring for people who were unwell after excessively drinking alcohol, either at home or out on the town.

“The next few days will continue to be very busy for us and other emergency health services.

“People that start to feel unwell are urged to seek early advice from a pharmacist, walk-in or urgent care centre – where no appointment is needed, or by visiting their general practitioner. Please don’t leave it until you become seriously unwell.

“We do not have an endless supply of ambulances and people reported to be in a life-threatening condition such as cardiac arrest, who are not breathing or are unconscious, remain our priority.”