New phone system is a ’success’

THE new telephone system at East Lindsey District Council has been described as ‘a great success’ since it was installed in April.

Along with many other large organisations, the authority has introduced a menu methodology in preference to the old switchboard operator response.

At a full meeting of the council, portfolio holder for assets Coun Victoria Ayling said callers were now receiving a response within a maximum of 15 seconds, and the three per cent of abandoned calls was below industry standards.

“There have been no complaints from the public,” she said. “It has been a great success.”

However, a cautionary note was sounded by Coun Neil Cooper who was concerned that the system shut down at 5pm, even though officers may still be present beyond this time.

To laughter from members Coun Tony Howard suggested the reason no complaints had been received was that callers had been ‘unable to get through’.