South Kesteven District Council unveils new website

South Kesteven District Council.
South Kesteven District Council.

The district has launched a new website designed to allow residents to find information and access council services quicker and easier than ever before.

South Kesteven District Council’s new design at means visitors are able to find the council service they want within a few simple clicks online.

It means residents can, for example, access streetcare services more efficiently such as renewing a green bin sticker online. The site automatically recognises which type of device is being used and adjusts accordingly to meet the needs of the customer.

The council says there are more services set to be available online soon including renewing and applying for applications for licences through to customers being able to check their council tax accounts.

The redesign has aided the council’s drive to enable those with online access to find services more comfortably whilst ensuring it can provide the best possible support to non-web users.

The majority of the site’s design came from in-house work after the authority sought expert advice from web developers and consulted residents on which services they most frequently accessed.

SKDC’s portfolio holder for Governance and Communication Coun Kelham Cooke said: “Our residents’ busy lives don’t always fit around a weekday 9am to 5pm and this new site makes it easier to access, order and utilise our services at a time and place that suits them, with more services than ever before available 24/7.

“The site meets the latest design standards, taking evidence from market leading sites, both in the public and private sector, to deliver a site that meets customer needs whilst being welcoming and user friendly.

“We consulted with our Citizens’ Panel before work began on the site and have also used members of the panel to test the site, throughout the process.

“We received some very positive comments and suggestions for improvement and have made changes along the way to reflect the feedback.

“We will continue to listen and respond to what residents think, where possible adjusting the site further and, of course, we’re still here to provide services and answer enquiries for those unable to do so online.”