Lincolnshire’s CallConnect bus service gets the thumbs up in survey


Lincolnshire’s CallConnect bus service carried over 250,000 passengers in the county last year, and 98 per cent of people surveyed expressed their overall satisfaction with the service

he figure was revealed in CallConnect’s latest passenger survey, and the total is a four per cent rise compared to the previous survey in 2010.

Other results from the new survey include:

• 98 per cent overall satisfaction with the punctuality of the service

• 99 per cent overall satisfaction with vehicle safety and cleanliness

• 98 per cent overall satisfaction with helpfulness of Booking Centre staff

• 99 per cent overall satisfaction with the helpfulness of drivers

Chris Briggs, head of transportation at Lincolnshire County Council, said: “It is very pleasing to see that CallConnect continues to deliver an excellent service to customers throughout rural Lincolnshire.

“It is also testament to the bus drivers and Booking Centre team that they can make these improvements even in the face of our challenging national economic situation.”

Service manager Paul Sanders added: “We are delighted with the results. They are a reflection of the whole team’s dedication to the service.

“We really do understand how important rural public transport is to people throughout this area, and that’s why we strive so hard to make the service everything that people need it to be.

“But we are not resting on our laurels. Even now we are looking at boosting the service still further by extending our Booking Centre opening hours and making improvements to our fleet of buses.”