EDITOR – I would like, though your letters page, to publicly thank Ashtons Carpets of Louth for their recent excellent customer service.
My elderly father had a problem with a carpet he purchased from them earlier this year.
Unfortunately, this problem was not covered by the manufacturers’ guarantee, but despite this Andrew from Ashtons Carpets persistently pursued a claim with the manufacturers and eventually negotiated a goodwill deal with them. Ashtons then fitted the replacement carpet free of charge.
I feel that people these days are quick to complain when things go wrong and I think that when someone goes the ‘extra mile’ for their customer it should be recognised.
So we wish to say a big ‘thank you’ to Ashtons for this excellent service.
Oak Close, Louth